Day 1 - Thursday 7 April 2016

8.00am – 9.00am

Registration and Opening of the Trade Display

9.00am – 9.15am

Welcome and Outline of the Day’s Program

9.15am – 10.30am

Keynote Session

Session 1

“Useful Belief – Useful Action!”

Presented by Chris Helder

This presentation will teach you to be pragmatic, practical and action focused.
Within this session audiences will explore:

  • Altering your approach and be more effective when tackling tasks
  • Addressing the key 1%ers
  • Identifying and adapting to different personality types
  • Clarity in the future – your sunset
  • Developing a new frame work to help improve the focus of your time and energy
  • Improving your results by taking the right action.

10.30am – 11.00pm

Morning Tea

11.00am – 12.30pm

Breakout Sessions


Agency Principals/Department Managers

Session 2 (11.00am – 12:00pm)

“Building a Business Worth Owning”

Presented by Manos and Maria Findikakis

Manos & Maria will share their insights on how you can achieve even greater success and how your business DNA will help create an amazing culture so that you can build a fun and profitable business.
The session will include:

  • There is a new standard in client expectations. How can we out-service the best of the best?
  • A business is a direct reflection of the leader. What do you stand for?
  • When the competition is zigging, you need to be zagging.
  • Getting the right people in the right seats. Business success will always equal people success.
  • Team Communication & Culture. How can you do it even better?
  • Courage & Determination. It’s not always easy. What can you put in place to keep going when it gets tough.
  • You’re not running a democracy. It’s about being firm and fair and leading from the front; but it needs to be your way.
  • Volume is vanity, profit is sanity. Is your business built for profit? Creating office profit centres.
  • Have you had your first year in real estate? We often come to training sessions to learn new ideas; only to find that we already know most of what was presented. Is it time to have your first year all over again?


Session 6 (11.30am – 12.00pm)

“Mastering Change””

Presented by Suzannah Toop

The rate of change today is the slowest it will ever be. We know we need to adapt to a rapidly evolving industry, but how do we get our property managers on board?
In this session, Suzannah will cover:

  • The lessons learned in her award-winning business
  • Making change a good thing, not feared
  • Ways to involve/empower your team
  • Efficiencies to add more time to be able to do what matters most.


Property Management Staff

Session 3 (11.00am – 11.15am)

“How to be an Outstanding Property Manager in an ever-changing Environment”

Presented by Hayley Mitchell

Property Management is not just a job, it can be an amazing career if you want it to be! Being a Property Manager in 2018 is a huge responsibility and we must ensure we are on top of our game every day to be the best that we can be.
What you will take away from this session:

  • Learn about how to deal with the current demands of being a Property Manager
  • Discover what a normal day in Property Management looks like and how you can take back control of your time
  • Look at best practice strategies around leasing, periodic inspections, arrears, maintenance/repairs, rent reviews, tenancy renewals & final inspections.


Session 5 (11.45am – 12.30pm)

“From Reviews to Raving Fans to Referrals”

Presented by Kasey McDonald

Merely satisfying client and customer expectations is more like playing the safe game. It won’t get you anywhere. Your brand needs to constantly exceed customer expectations and deliver memorable, ever-lasting experiences. In other words, give your best and make sure this best is something they can’t find anywhere else! What you will take away from this session includes:

  • Consistency of great service. Ask your clients for their feedback. Get to know what their needs are, and only then can you figure out their expectations and devise a way to exceed them.
  • WOW your clients. Your customer service needs to be world class. And when we say world class, we don’t mean just the quality. It’s about quality service NOW! Clients are looking for instant solutions for their problems. Deliver it on time, without compromising on the quality and you’ve found your path to amazing success.
  • Build long term relationships. When you prioritise these relationships like you mean it, clients will eventually start identifying with your brand, and that is when true loyalty and delight kicks in.


Business Development

Session 4 (11.00am – 11.45am)

"Growing is Easy, Managing Growth is Hard"

Presented by Andrew Propst (USA

Andrew Propst has grown a massive rent roll of 14,000 over 11 States of America. He will provide you with easy and actionable ways to grow your rent roll while managing the growth. In this session he will talk about:

  • Cultivating strategies
  • Building the right relationships
  • New development - the perfect property
  • Hiring the perfect BDM
  • Automating the on-boarding workflow
  • Scaling up
  • The Service Triangle.


Session 7 (11.45am – 12.30pm)

“The Gathering Storm”

Presented by Hannah Gill

Hannah Gill is fast becoming an industry icon, having been a trail blazing Business Development Manager (listing 300+ properties per year) and now Managing Director of Independent Property Management, ACT’s biggest property management business.
In this session Hannah will discuss:

  • • the changing industry landscape
  • disrupters, and how BDMs can (& need to) be on the front foot in ensuring relevance
  • how to add value for clients through service delivery, key offerings and innovation.

12.30pm – 1.30pm


1.30pm – 3:00pm

Breakout Sessions


Agency Principals/Department Managers

Session 8 (1.30pm – 2:15pm)

“Systems, Structure and Innovation”

Presented by Chris Scullin

Chris Scullin is the Managing Director of Distinct Property Management in the ACT. His Company has won multiple industry awards for service and innovation including the REIA National Innovation Award in 2015. Industry expert, Bob Walters, said “Chris and his wife Brooke, run one of the most systemised and efficient property management businesses I have ever seen!” Through his commitment to systems, service and innovation, Chris’s business has chalked up a very impressive rent roll growth record, the envy of his competitors. He will be sharing the secrets of his systems, service and innovation with you in this entertaining, informative session.

Session 11 (2.15pm – 3.00pm)

“Powerful Business Performance Solutions”

Presented by Suzanne Brown

Suzanne Brown has built and managed a highly efficient property management business of more than 1,000 properties in WA. In this session, Suzanne, will give you enormous “take home value” as she demonstrates her proven solutions for keeping your finger on the pulse of your property management business including:

  • How to effectively induct new staff into your business so they hit the ground running
  • Monitoring the performance of your team – what to measure and how to measure
  • Creating and maintaining a positive culture in the business
  • How to make the property management department a fun environment to be in.
  • Dealing with the problem after it has occurred.

Property Management Staff

Session 9 (1.30pm – 2.30pm)

“Press 3 for a Laugh"

Presented by Shane Stone

It is a daily concern that property managers struggle with stress, pressure and anxiety sadly to the point some leave the industry in droves, how do we stay happy? How do we embrace conflict and turn it into a positive? It’s even quite possible that property managers can sabotage their own day without even knowing it.
Here are some of the things Shane will cover in this session:

  • How to recover from your worst day of the year
  • Numerous "words and sentences" in a property managers daily life to avoid
  • Turning conflict into a positive
  • Every defeat, every negative outcome, every argument always plants a seed, how do you water it?

Session 12 (2.30pm – 3.00pm)

“I haven’t got time for that”

Presented by Elley Hudson

All property managers want less drama and less conflict, to be more efficient with their time and have a good work/life balance, and happy tenants and happy owners.
The Old Solution:

  • Conflict Resolution Training
  • Dealing with the problem after it has occurred.

The New Solution:

  • Work smarter, prevent the problem
  • Don’t just be good at dealing with it when it occurs

In this session, Elley Hudson will show you how to use proactive Communications and Systems to prevent conflict & drama in your PM office.


Business Development

Session 10 (1.30pm – 2.15pm)

“The Power of Influence”

Presented by Chris Helder

This presentation is loaded with energy, humour and practical information that can be put in place immediately. It will leave you with the "tools" to PERSUADE and INFLUENCE.
In this session Chris will explore:

  • Improving your success rates
  • Building rapport and relationships
  • Separating yourself from the competition
  • Creating winning outcomes
  • Persuading others to get the business completed.


Session 13 (2.15pm – 3.00pm)

““The Life of a ‘top gun’ BDM””

Presented by Melissa Brennan

Melissa Brennan has a reputation for being one of Australia’s leading BDMs, having won the LPMA Business Development Manager of the Year Award in 2017.
As a high-performance listing machine, Melissa will demonstrate her:

  • Strategy behind engaging quality over quantity
  • Ability to develop “must have” relationships
  • Negotiation strategies
  • Various methods for growing the number of properties under management
  • Techniques for maximising fee revenue with new clients.

Plus more..

3.00pm – 3.30pm

Afternoon Tea

3.30pm – 4.45pm

Keynote Session

Session 14

“Attraction Property Manager”

Presented by Tom Panos

Is it surprising that most property investors now think that all property managers are the same?
They look the same, do the same things and they charge the same fees. It’s hard to tell the difference!
Tom Panos is Australia’s most in demand real estate speaker and consultant.
Yes, he has a sales background, but today’s property management professional needs to know how to sell, like never before!
In his “in your face” high impact way, Tom will share with you:

  • It's not who you know, it's who knows you
  • Brand is what people say when you're not in the room
  • Be their property manager before they need a property manager
  • There are no more blind dates in property management - and how to win in this gam
  • Secrets of the best property management growth strategies.



7.30pm – 11.30pm

LPMA Annual Gala Awards Dinner

Come and join your property management colleagues, the speakers and corporate partners for the biggest night on the LPMA Calendar, the Annual Gala Awards Dinner.

A fun night of fine food, wine and great entertainment is assured. Dress: Semi-formal.

Your Gala Awards Dinner ticket is included in your registration fee. Additional Tickets: A$160 each.

Day 2 - Friday 8 April 2016

8.30am – 9.30am

Complimentary Coffee and Snacks with our Sponsors in the Trade Display Area

9.30am – 11.00am

Keynote Session

Session 15 (9.30am - 10.15am)

“Gearing up for Growth”

Presented by Phil Harris

Phil Harris is one of Australia’s leading real estate Agency Principals. Phil has applied his considerable selling and entrepreneurial skills to build, not only one of Australia’s leading real estate sales businesses, but also a national property management “power house” business as well.
In this session, Phil will let you in on the secrets of his business including: :

  • How to be an investor’s ideal choice of property manager
  • How to stand out in a crowded, highly competitive marketplace
  • How to add value and maximise your client’s return, far in excess of the fee being charged
  • How to establish and follow a clearly defined growth plan, not just grow by accident.

Session 16 (10:15am - 11:00am)

"The Social Property Manager"

Presented by Kerry Fitzgibbon

Social media is a real business tool that can have a positive or negative impact on your property management business. In this session, you will discover how you can turn business into social, connect and generate profits. Here are some of the things that Kerry’s going to cover:

  • How to rapidly generate hot leads using Facebook marketing. Gone are the days when you need to spend hours every day on Facebook. Kerry will show you how, in just 20 minutes a day, you can double your leads and at the same time reduce your social media marketing spend by up to 90%.
  • Did you know Facebook is the largest website in the world - It’s critical for every property manager to use Facebook marketing. Unfortunately, most don’t and if they do they are still doing Facebook Marketing the old way – and it’s costing them dearly.
  • And if you’re keen to put your learnings into place straight away, Kerry will give you the nuts-and-bolts of “how to implement Facebook the right way” to increase your property management portfolio. Follow Kerry’s step-by-step, easy-to-follow formula for rapid marketing results

11:00am – 11.30am

Morning Tea

11.30am – 12.45pm

Keynote Session

Session 17 (11.30am - 12.15pm)


Session 18 (12.15pm - 1.00pm)

“Why I Love Property Management”

Presented by Andrew Propst (USA)

After getting yelled at by a landlord or tenant you may find that loving the business of property management can be a challenge. This session will pull you out of the day-to-day and help you reconnect with the business you once loved. There are many reasons to love this property management business, and Andy will share those and give you the applicable actions to fall in love all over again.

1:00pm – 2:00pm


1:45pm – 2.30pm

Keynote Session

Session 19 (2.00pm - 3.15pm)

“How to become the Obvious Choice”

Presented by Domenic Thurbon

In “Business to Business”, “Business to Customer”, and even job markets, it's getting harder to differentiate, compete and win. In this provocative presentation, Dominic Thurbon unpacks the major disruptive forces redefining the way business is being done, and the value being created. Using inspiring, real-world case studies he shows how a diverse array of companies are responding effectively; demonstrates how products, services and brands matter to customers and staff; and provides the formula for effectively dealing with, and thriving in, times of disruption and change.

2.30pm - 3:15pm

Keynote Session

Session 21

“Red Balloon: The Entrepreneurial Growth Story”

Presented by the “Shark Tank’s” Naomi Simson

From its humble beginnings in Naomi Simson's front room in an inner suburb of Sydney to creating a much-loved Australian brand, Naomi shares what she believes have been the drivers behind Red Balloon's sustainable growth.
Having appeared on the BRW Fast Lists six times, Red Balloon is fast changing gifting in Australia forever. Naomi shares the secrets, business concepts and elements to continually driving growth and innovation.

3.15pm - 3:30pm

Sponsors Prize Draws

You MUST BE in the room to win!